门诊药患纠纷的原因与防范

Causes and Precautions of Pharmacists-Patients Disputes in Outpatient Dispensary

目的减少门诊药房的药患纠纷,提高药师处理药患纠纷的能力。方法对门诊药房工作性质及引起药患纠纷的原因进行分析,提出针对性的解决方法。结果与结论药患纠纷可由多种原因引起,但通过建立严格管理制度和操作规程,医师加强业务知识学习,药师加强药学服务意识,做到以患者为中心,就能减少药患纠纷的发生。

Objective To reduce the pharmacist-patient disputes in the outpatient dispensary to increase the ability resolving the pharmacist-patient disputes.Methods By analyzing the working characters of the outpatient dispensary and the causes leading to the pharmacist-patient disputes,the pertinent resolving measures were proposed.Results and Conclusion The pharmacist-patient disputes would be caused by various reasons.Establishing the strict management system and operating procedures,strengthening the awareness of pharmacy services in pharmacists,enhancing the business knowledge learning in doctors and doing everything with patients as the center could reduce the occurrence of the pharmacist-patient disputes.