电子商务格式合同的法律规制——以奇虎360公司和腾讯公司(QQ)的网络纷争为视点

On Legal Regulation for Electronic Formated Contract:From the Dispute between Tencent Company and Qihoo 360 Company

奇虎360公司和腾讯公司的网络纠纷再一次提出了电子商务格式合同的规范问题,电子商务合同中的网上点击合同和网上软件拆封合同在给网络用户提供便利的同时,其自身条款的格式化、电子化特点也引发了电子商务交易中的一系列矛盾,对用户的隐私和其他合法权益构成了极大威胁。对电子商务格式合同的规范应当从事前的规制和事后的救济两方面入手,在商家义务、用户权利和第三方监督机制等方面加以完善,同时配以违约后的争议在线解决和在线投诉网站,规范取证方法和举证责任的方式,双管齐下从而全面保护用户的各项权益。

The dispute between Tencent Company and Qihoo 360 Company has raised the norm problem for electronic formated contract again.The Click-wrap contract and shrink-wrap contract provide convenience to net users,while the electronic formated contract with characteristics of formatting and electron causes a series of contradictions in electronic commerce transactions,which threatens customers＇ privacy and other lawful rights.Making regulations in advance and solutions after the event are useful to standardize electronic formated contract.To protect net users＇ rights comprehensively,it＇s necessary to improve the company＇s duties,the users＇ rights and supervision mechanism.After breach of contract,the online dispute resolution and online website complaint should be adopted.