摘要
实时虚拟参考咨询服务在图书馆服务中发挥着积极且重要的作用。清华大学图书馆基于开源软件A.L.I.C.E.开发出实时智能聊天机器人"小图",提供参考咨询、图书搜索、自我学习等多种服务,并将其推广至社交网络,取得良好的效果。
Virtual reference service is playing an active and important role in library services. Based on the open source software A. L. I. C. E. , Tsinghua University Library develops the real -time smart chat robot - ＂Xiaotu＂ to provide various services, including reference service, booking searching, self - learning etc, and promotes ＂Xiaotu＂ into the social networking site, and achieves good results.
出处
《现代图书情报技术》
CSSCI
北大核心
2011年第4期77-81,共5页
New Technology of Library and Information Service
