新医改背景下加强公立医院内涵建设的思路

STRATEGY FOR STRENGTHENING THE CONTEXT OF HEALTH REFORM IN THE NEW INNER CONSTRUCTION OF PUBLIC HOSPITALS

阐述在新医改背景下公立医院内涵建设的重要性,探讨南方医院加强医院内涵建设的思路和策略:成立客户服务中心,重视患者和内部员工的双重管理;成立健康宣教中心,树立以患者为核心的价值观;实施全程的质量管理,推动医疗质量持续改进。

Describes the context of health reform in the new inner construction of the importance of public hospitals to explore the inner construction of hospital, Nanfang Hospital, ideas and strategy： the establishment of cus- tomer service center, attention to patients and the dual management of internal staff; the establishment of health education center, the core set of patient Values; implementation of the entire quality management, and promote continuous improvement of quality of care.