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发展导向领导行为对顾客价值创造的影响作用研究 被引量:1

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摘要 发展导向领导行为作为一种新型的战略领导行为,对企业的顾客价值创造有着显著的影响作用。文章通过理论和实证研究,提出并验证了发展导向领导行为对顾客价值不同维度的影响作用。研究结果显示,发展导向领导行为对功能价值、享乐价值和成本价值的创造都具有显著的影响作用,并且发现员工态度在其中发挥着中介作用。
出处 《现代管理科学》 CSSCI 2011年第5期23-25,共3页 Modern Management Science
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