4Robert S, Kaplan and David P. Norton. The Balanced Scorecard: Measures That Drive Performance [J]. Harvard Business Review,January-February, 1992.
5Robert S, Kaplan and David P. Norton. Using the Balanced Scorecard as a Strategic Management System [ J ]. Harvard Business Review, January- February, 1996.
6Robert S. Kaplan and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System",Harvard Business Review,Jan-Feb 1996.