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铁路货运服务质量考核指标体系的探讨 被引量:22

Syudying the lndicator System For Checking the Quality of Railway Freight Transportation Service
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摘要 On the basis of extensive investigation and research,and according to the real situation of railway transport,the indicator system for checking the quality of railway freight transportation service was put forward.It was proposed that these indicators should be used for assessing the quality of railway freight transportation service in order to raise ability to compete. On the basis of extensive investigation and research,and according to the real situation of railway transport,the indicator system for checking the quality of railway freight transportation service was put forward.It was proposed that these indicators should be used for assessing the quality of railway freight transportation service in order to raise ability to compete.
出处 《铁道运输与经济》 北大核心 1999年第10期36-38,共3页 Railway Transport and Economy
关键词 指标体系 铁路运输 货物运输 服务质量 Marketing service,Indicator system,Assessing method
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