摘要不少成功实施了ERP系统的企业,却在应用ERP系统的过程中遭遇失败。究竟是何原因?本文从E R P系统在企业应用的实施前阶段、实施阶段和实施后阶段出发,着重指出ERP实施后的运营维护阶段是ERP项目成功的关键阶段,企业应该高度重视运营维护阶段的工作。为此,本文介绍了ERP运营维护的主要工作,比较几种常见的ERP系统维护模式,分析影响企业选择维护模式的因素。Business Management
1Celeste See Pui Ng, Guy Gable, Taizan Chan. An ERP Maintenance Model [C]. Proceedings of the 36th Hawaii International Conference on System Sciences.2003.
2Chris F Kemerer. An Empirical Validation of Software Cost Estimation Models [C]. International Conference on Information Systems, 1986
3Rajiv D Banker, Srikant M Datar, Dani Zweig. Software Complexity and Maintainability [C]. International Conference on Information Systems, 1989
4Cecil Eng Huang Chua, Veda C Storey. An Approach and an Environment For Developing Maintainable Web Software [C].Ninth Americas Conference on Information Systems, 2003
5Celeste See Pui Ng, Guy Gable, Taizan Chan. An ERP Maintenance Model [C]. Proceedings of the 36th Hawaii International Conference on System Sciences, 2003
6Xiaodong Liu, Hongji Yang, Hussen Zedan. Improving Maintenance Through Development Experiences [R]. Workshop on Empirical Studies in Software Maintenance, 1998
7F Calzolari, P Tonella, G Antoniol. Maintenance and Testing Effort Modeled by Linear and Nonlinear Dynamic Systems [J].Information and software technology, 2001, 477~486
8Andrea De Lucia, Massimiliano Di Penta, Silvio Stefanucci,Gabriele Venturi [C]. Early Effort Estimation of Massive Maintenance Processes, ICSM 2002
9Frank Niessink, Software Maintenance Research in The Mire,International Conference of Software Maintenance[C]. 1999
10Magne Jorgensen Dag, I K Sjoberg. Impact of Experience on Maintenance Skills [J]. Software Maintenance: Research and Practice, 2003