台湾地区大学图书馆电子书使用现况调查

A Survey of E-Book Usage among University Library Patrons in Taiwan

由于数字出版的发展，电子书已在台湾的大学及技专校院图书馆占重要地位。为了解大学师生对这些电子书的使用状况，台湾学术电子书联盟于2010年进行了大规模的使用调查。调查问题包括：大学师生是否使用过图书馆的电子书，使用频率为何，透过何种管道查询电子书，使用电子书的意愿为何，使用电子书的动机为何，使用电子书遇到的问题及需要协助的困难为何，哪些是用户重视的电子书质量及功能，对于台湾学术电子书联盟引进的电子书满意度如何。调查采用在线问卷，共有91个学校，26，120位教职员生填答。调查发现，大学教师、研究员及研究生使用过电子书的比例高达六成以上；在同时有纸本书及电子书的情况下，半数以上的教师、研究员及研究生会优先选用电子书，但大学生仍喜爱纸本图书；对于电子书的质量，用户重视的是全文影像是否清晰、搜寻功能是否良好、使用接口是否易于操作、浏览方式是否便利、全文阅读方式是否符合需求等。另外，找不到所需的电子书，是读者最常遇到的困扰，显示图书馆的电子书种类仍不足以应付使用者的需求。

The importance of e-books available online has exponentially been increasing in the services offered by university libraries in Taiwan as academics have spent ever more effort to dig in the expanding wealth of information readily in circulation in the intemet cyberspace, This survey research is conducted to provide a statistically comprehensive understanding of e-books usage behavior among university libraries patrons, including faculty, staffmembers, post-graduate and undergraduate students. In 2010 a survey was conducted among e-books consortium in Taiwan and a total of 26,120 participants from 91 higher education institutions responded to our questionnaires and the data thus gathered were analyzed in accordance to the participants＇ responses to the following questions： Have they used e-books？ How often do they use them？ What channels and venues do they use in gaining access to e-books？ How much inclined are they in using e-books？ What motivates them to use e-books？ What difficulties have they encountered in using e-hooks and how have they been resolved？ What would they rate as the priority considerations in terms of e-books quality and their functions？ How satisfied are they in their experience using e-books？ Our findings yield an overview as follows： over 60% of faculty, researchers, graduate student use e-books; over 50% of patrons in the categories of faculty, researchers, graduate students would prefer using e-books over hard-copy counterparts when both formats are equally available for the purpose, while undergraduates still side with paper copies; factors influencing usage of e-books include clarity of information digitally formatted and transmitted, easiness and friendliness in using, speed and immediacy in access, and the requirements to be met for access. This study results also evidently show that the issue of the urgent need to enlarge the scope and volumes of e-books should be addressed as soon as possible.