论运用患者参与医院管理的模式减少不良信访事件

On the use of patients involved in hospital management model to reduce adverse events petition

传统的医院管理模式将医院内部管理与患者对立起来，患者对医疗过程中自身的权利和义务不明确。在医疗过程中，医忠双方容易产生误解，从而形成不良信访事件。根据世界卫生组织倡导的患者参与医院管理的模式，将患者纳入医院管理系统中，一方面开阔沟通渠道，让患者为医院管理提供建议；另一方面，明确患者的权利和义务，充分保护患者的监督权，由医院内部部门督导违规医疗行为，转变为由患者和医院内部职能部门共同行使监督权。通过患者参与医疗管理的模式为患者的利益自我表达提供了新途径，同时也丰富了对违规医疗行为的监督力量和手段，从而提高医疗服务水平，减少医疗机构不良信访事件。

The traditional model of hospital management and the internal management of the hospital against the patient, the patient care process to the rights and obligations of their own is unclear. In the medical process, the two sides, misleading doctors and patients to form the letters and ad- verse events. Advocated by the World Health Organization to participate in hospital management of patients with the model of the patient into the hospital management system, on the one hand, an open communication channel for patients with recommendations for hospital management; On the other hand, clearly the rights and obligations of patients, patients with adequate protection supervision, supervision by the hospital medical regulations, changes in the grounds of the internal functions of patients and hospital departments, the exercise of supervision. Patients involved in medical management through the model of the interests of the patient＇s self--expression provides a new way, but also rich in non--medical treatment for the supervision of the power and means to improve the level of medical service and medical institutions to reduce adverse events letters.