对建立质量管理体系的思考

Some Considerations for Setting Up a Quality Management System (QMS)

结合工程设计质量管理实践,阐述了对ISO 9000 族标准提出的质量管理体系要求的认识。强调了几个问题:确定过程,规划过程网络,企业最高管理者亲自参与的意义,重视处理各种接口问题,把握与产品形成有关的所有因素的质量。围绕“预防为主”的管理概念,强调控制过程中各种活动的每一项工作的质量以达到目标结果,从这个意义上讲,管理的重点在过程而非结果。

Combining the quality management practice of engineering design, the objective understanding is presented for QMS requirements of ISO 9000 family of Standards. Some issues are emphasized such as determination of process, planning process net, the significance of personal participation of top management members, attentions to be paid to deal with interface problems, the control of factors which affects the product quality, etc. Centered on the management concept of 'preventing first', especially that the quality of all activities in control process must be stressed in order to achieve objective results. Thus, it can be said that the focus- point of management is the procedure but not the result.