摘要
随着市场由"卖方市场"逐渐转变为"买方市场",企业管理转变为"客户"导向,只有有效提高客户服务质量来满足客户个性化与瞬息万变的需求。本文就提高客户服务质量提出了一些有效的方法,对通信企业提高客户服务质量有一定的帮助。
With the market gradually shifting from seller＇s market to buyer＇s market,corporate management focuses on customer-orientation.That is,effectively improving customer service quality satisfies customers＇ individualized and changeable requirements.This essay puts forward some effective and helpful measures for telecommunication companies to improve customer service quality.
出处
《特区经济》
北大核心
2011年第5期297-298,共2页
Special Zone Economy
关键词
客户
服务质量
提高
Customer
Service quality
Improvement
