应用过程方法规范设备工程监理服务(上)

设备工程监理(下简称"设备监理")是设备项目管理中一种专业化的监督管理服务。它除了具有其他服务的一般特性外,还具有专业的多样性、服务的从属性和服务质量评价的主观性等特点。文章通过对如何在这些独特性中找出能够标准化的"规定动作"共同遵守,改变设备监理服务成为一种职业化行为等进行了阐述,提出应运用过程方法规范来提升设备监理服务质量。

Equipment supervision is a specialized supervisory management service in equipment project management. It bears professional diversity, service attributes, and subjective characteristics such as service quality evaluation. The article illustrated the way to transform equipment supervision into a professional behavior and proposed using defined process approach to improve equipment supervision service.