摘要
从电信运营商的运维现状、ITIL基本理论、ITIL应用思路3个方面对引入ITIL理论在电信运维管理工作中的应用进行分析,结合实际,介绍ITIL的具体实践。建议电信运营企业应以客户为中心,不断应用ITIL完善自身运维管理,提高服务质量。
This paper analyzed the application of ITIL theory in the operation and maintenance of telecom operators from three aspects,which were the current situation,the basic theory and application of ITIL.The paper also introduced the actual ITIL practice.It was suggested that telecom operators should focus on customer＇s needs,improve its operation and maintenance with continuous application of ITIL,and therefore improve their service quality.
出处
《铁路计算机应用》
2011年第4期47-50,共4页
Railway Computer Application
关键词
ITIL
运维
电信运营商
ITIL
operation and maintenance
telecom operators
