6Alexandra Carvalho PontesJlse Maria Tigre Arruda Leito,Is- Iane Costa Ramos.Therapeutic communication in Nursing:essential instrument of care/ Comunicaci6n terap^utica em Enfermagem:instrumento essencial do cuidado/ Comuni- caci6n terap存utica en Enfermerla:herramienta esencial de la atencion.Rev.bras.enferm[Z].2012,10(3):625.
8Steffen Fleischer5Almuth Berg,Markus Zimmermann,Kath- leen Wiiste,JohannBehrens.Nurse-patient interaction and communication:A systematic literature review[J].Joumal of Public Health,2014,15(6):289.
9Sperl-Hillen J.,Fernandes 0.,Vazquez-Benitez G.,Parker E.,Hanson A.,Adams K.,Beaton S.,Von Worley A.,Davis H.,Parsons W.,Lavin -Tompkins J.,Glasrud P.,Spain C.V.Com- parative effectiveness of patient education methods for type 2 diabetes:A randomized controlled trial[J].Archives of In- ternal Medicine,2011,18(4):377-378.