以平衡计分卡推进医院流程管理

Promotion of Hospital Flow Process with BSC-based Management

寻求适合"以患者为中心"和医院整体发展需求的医院流程和服务管理模式,制定合理、可行的持续质量监控标准和方法,是建设现代化和谐医院的必然要求。本文旨在对医院流程管理中引入平衡计分卡战略绩效管理系统进行理论探讨,对结合的切入点进行了分析,并以此为基础提出了探索性建议,为医院流程管理和流程改进提供新的探索方式。

The inevitable requirement for the construction of modem harmonious hospital is to seek the flow process and management mode suitable for Patient-oriented principle and the overall development requirement of a hospital, make suitable, feasible and sustainable standards and methods for quality supervision and control. The purpose of the writers in writing this article is to make theoretical exploration for the introduction of BSC-based strategy in the management of hospital flow process, and basing on this, put forward exploratory suggestions for the new exploratory methods in hospital flow process management and process improvement.