9Gotherstrom C, Hamrin E, Gullberg M. Development of a tool for meas- uring the concept of good care among patients and staff in relation to Swedish legislation[ M ]. Int J Nurs Stud, 1995,32 (3) :277 -287.
10Fjortoft N, qarrick D. An assessment of pharmacists caring ability[J] . Am Pharm Assoe, 2003, 43 (4) : 483 -487.