浅谈施工企业的质量投诉管理

Management of Quality Complaint for Construction Enterprises

近几年,建筑施工企业的工程质量投诉呈现上升趋势。同时在投诉中也发现了一些质量问题比较严重的工程没能得到及时处理。这些投诉的发生不仅对企业的声誉造成了一定影响,更为严重的是由于对投诉中反映的问题处理不及时,或处理不当,会给实体工程质量留下隐患。因此有必要加强对工程质量投诉的管理工作。

In recent years, the quality complaint for construction enterprises is showing upward tendency. At the same time, some serious construction quality problems discovered in complaining was not he solved in time. These complaints occurred not only influence the reputation of the enterprise, but also leave hidden quality troubles in the real engineering if the problems reflected in complaining is not solved in time or improper, So it is necessary to strengthen the management work of construction quality complaints.