摘要
在研究客户服务中心建设目标的基础上,提出系统的总体架构,进行功能设计,并总结开发过程中使用的关键技术。自2010年在铁道部和铁路局投入使用以来,系统运行安全平稳,具有显著的社会效益和潜在的经济效益。
Based on the research of the construction goal of railway customer cervice center, this paper designed the architecture and function of the Railway Customer Service Center Information System, summarized the key technologies applied during the development process. The Information System has been running safely and smoothly. Since it was put into production at Ministry of Railways and the railway administrations in 2010, enormous social effect and potential economical performance were made.
出处
《铁路计算机应用》
2011年第5期18-21,共4页
Railway Computer Application
