高职学院读者抱怨行为的前置因素及调节因素分析

Analyzing the Vocational College Readers Complain about the Precursor of and Adjustment Factors

对高职学院读者抱怨行为的前置因素进行分析,通过实证研究,提出了读者抱怨的调节因素:形成抱怨机制,鼓励抱怨;提升服务,减少抱怨。

Higher Institute of readers complained about the pre-factor analysis,through empirical research,the reader complained about the regulation of factors： the formation of complaints mechanisms to encourage complaints;to improve service and reduce complaints.