1Barna, L. M. Stumbling blocks in intercultural communication [A]. In Intercultural Communication: A Reader [ C]. Eds. Larry A. Samovar and Richard E.Porter. Wadswarth Inc., 1988.
2Borkin, A. and S. Reinhart. Excuse me and I'm sorry[J]. TESOL Quarterly 12.1 (1978).
3Cohen, A. D. and E. Olshtain. Developing a measure of sociolinguistic competence: the case of apology [J ]. Language Learning 31 (1981).
4Goffman, E. Relation, in Public [ M ]. New York: Harper Colophon Books, 1971.
5Hanvey, Robert G. Cross-cultural awareness CA]. In Toward Internationalism: Readings in Cross-cultural Communication [C]. Ed. Elise C. Smith and Louise F.Luce, Newsbury Publishers, 1979.
6Holmes, Janet. Apologies in New Zealand English [A]. In Languagein Society (19) [C]. Cambridge: Cambridge University Press, 1990.
7Owen, Marion. Apologies and Remedial Interchanges [M]. Mouton Publishers, 1980.
8Scollon, Ron & S. Scollon Wong. Intercultural Communication: A Discourse Apprmch [ M ]. Beijing: Foreign Language Teaching and Research Press, 2000.
9Trosborg, Anna. Apology strategies in natives/non-natives [ A]. In Cross-cultural Pragmatics: Requests & Apologies [C]. Ed. Roy Freedle. Ablex Pub., 1987.
