基于服务接触视角的图书馆服务创新研究

Research on the Library Service Innovation Based on Service Encounter

知识经济时代,读者需求和信息服务环境变化推动图书馆服务创新。本文将服务接触理论引入图书馆服务创新的研究中,从服务接触的角度探讨图书馆的服务创新,构建了基于服务接触视角的图书馆服务创新模型,并从服务界面、服务人员、服务流程三个方面提出了图书馆服务创新策略。

This paper leads the service encounter theory into the research of library service innovation,analyses the library service encounter based on the perspective of encounter,constructs the service innovation model based on service encounter,and puts forward the library service innovation strategies from aspects of service interface,service personnel,and service process.