摘要
病案管理过程中坚持以人为本的人性化服务,新服务理论与技巧有效实施,将人性化服务贯穿其中,提升病案科的服务质量和管理工作的内涵,全方位服务,创建和谐的病案文化和良好的服务氛围。
People-oriented humanized serving should be taken in the medical records management process.The effective implementation of new service theory,skill and humanized serving can enhance the quality of service and management connotation,create harmonious medical record culture,and also provide full services and good service atmosphere.
出处
《中国病案》
2011年第6期9-10,共2页
Chinese Medical Record
关键词
人性化服务
技巧
Humanized Serving
Skill
