医疗服务中医患关系与方式文化的现状——基于某市5所三甲医院的调查研究

Physician-patient Relationship and Manner Culture in Medical Services Based on Investigation Research in Five Level Ⅲ Hospitals In x city

医院文化对于医患关系和谐与否具有重要意义。按照随机分层抽样的方法,对某市5所三甲医院的医方(医生、护士和管理者)和患方(患者或其家属)进行问卷调查和深入访谈,以了解医疗服务中影响医患关系的方式文化现状。通过调查,发现口语交流是影响医患关系的重要方式文化;其中医务人员对口语交流原则的认知度较高;语言不当问题是影响医患关系的医方因素的第一位。

Hospital culture is important for harmonious relations between physicians and patients. In accordance with stratified random sampling method, an investigation was carried out on doctors, nurses, managers, and patients or their families in five Level Ill hospitals of Beijing. Research Subject is to master the manner cultures which affect the physician -patient relationship. Research methods include questionnaire survey and in -depth in- terviews.