患者满意度调查管理的优化及其价值

The Optimization and Value of Patient Satisfaction Survey

患者满意度调查不仅是反映医疗质量的重要管理工具和方法,而且是医疗质量控制的体现,要通过调查对象的全员化、调查数据搜集的广泛化和调查数据处理的科学化,优化患者满意度调查管理。提高医疗服务质量是提高患者满意度的根本,加强医患沟通是提高患者满意度的有效途径,要不断提高患者满意度,不断优化患者满意度调查管理。

PSS （ Patient Satisfaction Survey ） is a significant management tool which reflects the quality of medical care, and the embodiment of medical quality control as well. The systematization of survey samples, the diversi- fication of the survey data acquisition, and the scientification of the survey data processing are introduced to opti- mize PSSM { Patient Satisfaction Survey Management . To improve the quality of medical services is fundamental and to strengthen the doctor- patient communication an effective way to enhance patient satisfaction. Patient satisfaction should be increasingly enhanced, and PSSM increasingly optimized.