摘要
以某高校为例,在图书馆进行了服务用户满意度的测评调查,将测评指标体系划分为四个层次,用层次分析法计算各级指标的权重,建立了用户满意度测评指标体系,求出高校图书馆服务用户满意度。
Taking a university as an example, the evaluation investigation is conducted over user satisfaction to the library. The evaluation index system is divided into four levels. Besides, the analytic hierarchy process is applied to calculate the weight of indexes of different levels, thus, the evaluation index system of user satisfaction is established, and the user satisfaction to college library services is obtained.
出处
《河北科技师范学院学报（社会科学版）》
2011年第2期105-109,共5页
Journal of Hebei Normal University of Science & Technology(Social Sciences)
基金
秦皇岛市社科联2011年度立项研究课题"基于数据挖掘可视化技术对图书馆用户的分析与研究"(201105068)
关键词
高校图书馆
用户满意度
层次分析法
university library
user satisfaction
analytic hierarchy process
