消毒供应中心人员层级管理的实施

Implementing hierarchical management in Central Sterile Supply Department

目的:探讨消毒供应中心人员实施层级管理的实践效果。方法:建立层级质量控制网,落实层级管理,与临床建立有效沟通机制,结合弹性排班,提供优质高效服务。结果:实施层级管理后,临床满意度明显提高,重复使用诊疗器械、器具、物品返洗率及差错和不良事件发生率下降,与实施层级管理前比较差异有统计学意义(P<0.01)。结论:实施层级管理能有效提高工作质量和临床满意度,降低差错和不良问题发生率,减轻护士长管理压力,值得借鉴和推广。

Objective：To explore effects of implementing hierarchical management in CSSD.Methods：The author set up a hierarchical quality management system in CSSD. Effective communication with clinical department and flexible staff scheduling also were used to provide high quality service for clinical department.Results：After implementing hierarchical management,clients＇ satisfaction increased while adverse events incidence, sterile devise reuse rate and defective percentage decreased. All differences had statistical significance.Conclusion：The hierarchical management system was effective in CSSD quality improvement.