研究读者心理,做好服务工作

Study the Psychology of Reader,Provide Qualified Services

研究及了解读者心理特点及规律,并对其进行正确引导,有助于提高服务质量,激发读者更有效地利用图书馆。本文从分析借阅动机入手,阐述了创造良好的借阅环境,对调动借阅积极性的影响。

This paper study and try to understand the reader psychological characteristics and rules,and give correct guidance for them,which is helpful to enhance the service quality.Arouse readers to use of the library more effectively.