关于如何培养旅行社一线服务人员个人能力的思考

Reflection on How to Train Competency of Front Line Service Personnel in Travel Agency

在旅游市场竞争日益激烈的今天,企业员工综合素质的高低成为旅游企业在竞争中胜出的关键。因此,要求旅游企业的员工必须要能够根据具体的企业环境、服务行为、服务对象、自身条件来发展个人某些方面的特殊能力,而作为员工成长载体的旅游企业,也应该为本企业的员工提供有利于员工提升自身综合素质的各种培训或者是为员工自身学习创造有利条件,为企业做好人力资本的积累以及为企业设法留住各种有用的专业服务人才。

With an increasingly competitive tourism market, the level of overall quality of employees of tourism enterprises becomes the key to winning in the competition. Therefore, the employees must develop specific competency according to corporate environment, service behavior, service targets, and individual capacity. And tourism enterprises should provide various training and favorable condition for employees to enhance their overall quality, to train talent for enterprises.