摘要
信任是委托方基于积极期望自愿接受受托方行为的意向。网络购物中的信任可分为信任倾向、制度信任、信任信念(商家信任)和信任意向。个体经验、个性倾向和认知影响信任倾向;网络安全机制建设和独立的第三方服务影响制度信任;网站使用体验、商家信誉和商家规模影响信任信念;信任倾向、制度信任、信任信念三者共同作用于信任意向,进而影响信任行为。未来的研究应关注网络购物信任随时间的变化规律,文化对网络购物信任的影响,消极事件后信任重建等问题。
Trust is the willingness of a party to be actions of another party based on the positive expectation. Trust in online shopping includes disposition to trust, institution-based trust, trusting beliefs (trust in e-vendor) and trusting intentions. Personal experiences, personality and cognition influence disposition to trust. Security construction of Intemet and service of the third-party institution influence institution-based trust. Practice of the Web, e-vendor reputation and e-shop size influence trust belief. The future researches may focus on the conception of trust in online shopping, the development of trust, cultural effect in trust and regaining trust after negative events.
出处
《心理科学进展》
CSSCI
CSCD
北大核心
2011年第8期1205-1213,共9页
Advances in Psychological Science
基金
国家自然科学基金项目(31070899)
北京师范大学教改项目(10-03-06)资助
关键词
网络购物
信任意向
信任倾向
制度信任
商家信任
online shopping
trusting intention
disposition to trust
institution-based trust
trusting beliefs