论我国消费争议仲裁程序的完善

DISCUSSION ON THE IMPROVEMENT OF CHINESE CONSUMPTION ARBITRATION PROCEDURE

仲裁解决消费争议具有快捷、高效、便利、权威的优势,我国一些省市的消费者协会和仲裁委员会也对消费争议仲裁作了一些有益的探索,取得了不小的成效。但消费仲裁在我国也存在发展的障碍。要打通消费争议的仲裁途径,必须完善消费争议仲裁立法,扩充消费争议仲裁协议的达成方式,放宽对消费争议仲裁协议有效性的认定标准,制定专门的消费争议仲裁程序规则,充分发挥仲裁解决消费争议的优越性。

Consume disputes arbitration owns several advantages ： speed, flexibility, confidentiality, reduced costs, etc. In recent years, some useful exploration to settle consumption disputes through arbitration procedure are made in some provinces and cities in China. But due to some existing obstacles, there are still some unsettled problems in Chinese consumer arbitration mechanism, in order to expend ways of consume disputes arbitration, it is necessary to improve consume disputes arbitration legislation and judicature, expand con- sumer dispute arbitration agreement ways, relax the standard for the effectiveness of consumer dispute arbitration agreement, formulate special consumer dispute arbitration procedure rules, and give full play to the superiority of the consumer dispute for arbitration.