服务供应链的信息共享机制及绩效研究

Information sharing and performance of service supply chain

文章研究的服务供应链包含一个服务供应商和一个服务集成商信息共享机制问题。服务供应商提供原始服务产品或活动给服务集成商,而服务集成商依次以附加值集成服务出售给客户。在不确定性市场环境下,客户服务需求量带有价格敏感和随机性的特征。在服务供应商和服务集成商之间,探析服务供应链的不同信息传输方式下信息共享机制问题,评估服务供应链的绩效,其结果强调服务业开展信息共享的必要性。

The service supply chain consisting of one service vendor(SV) and one service integrator(SI) was studied.The service vendor supplies original service productions or activities to the SI that in turn sells the value-add integration service to customers.Customer service request volume has characterized by a price-sensitive random request volume under market environment.In this paper,we developed information sharing and performance of service supply chain between SV and SI.We tried to explore the information sharing in service supply chain which was classified into different information flows.The supply chain performance based on three different types of information transferring scenario was evaluated.The findings reinforced the importance of information sharing coordination and performance to companies.At last,future research direction was pointed out.