论政府行政业务流程重塑的实施途径

On Approaches to Rebuild Governmental Administration Process

我国原有的政府业务和运行流程体系,形成于传统的工业、农业社会中,与信息时代发展的要求有很大差距。现阶段,我国电子政务建设的重中之重是政府行政业务流程的优化、重组。此外,还存在流程"整合"这一类型。笔者兹将三者概括为一,谓之"行政业务流程重塑"。本文从追溯行政业务流程重塑的渊源入手,分析、比较"一站式"电子服务的两种具体方案,揭示了"电子政务系统设计"、"政府实体组织变更"这两种流程重塑的实施途径。针对早期研究者过于夸大政府组织变更所占地位的论点,本文用逐层解剖和实例佐证的研究方法,着重论述了政府实体组织变更不是行政流程重塑的唯一途径,进而探讨了行政业务流程重塑的具体类型和原则性推进策略。

There is a wide gap between China＇ s governmental administration formed in the traditional industrial and agricuhural society and the requirements for development in the era of information. The top priority of China＇s E-government building at the present stage is to optimize, restrneture and integrate governmental administration process, which summarized as rebuilding administration process in this paper. Starting with tracing the source of rebuilding administration process, this paper analyses and compares the two kinds of specific programs of ＂one-stop＂ e-services and discusses their implementation approach, one is e-government system design; the oilier government entity change. Since the early researchers overstated the role of government entity change, this paper emphasizes that government entity change isn＇t the only approach to rebuild administration process by using the research method of a gradual analysis and case study, further, it discusses the specific type and the operating strategy of rebuilding governmental administration process.