1Fombrun, C. and Van Riel, C. (2004) The Reputational Landscape. Journal of Reputation Review, 1(1,2), pp.5-12.
2Haywood, R. (2002). Manage your reputation. 2nd edition. London: Kogan Page.
3Henderson, T. and Williams, J. (2002)"Shell". In Moss, D. and DeSanto, B. (eds), Public relations cases-international perspective, London: Routledge. Pp. 10- 26.
4Kitchen P. and Daly F. (2002) Internal communication during change management. Corporate Communications: An Internal Journal, 7(1), pp. 46-53.
5L' Etang, J. (2008). Public relations: concept, practice, and critique. London: Sage.
6Oliver, S. (2007). Public Relations Strategy, 2nd Edition. London: Kogan Page.
7P, oscoe, A. (2002) "Racism- condemn it or condone it" . In Moss, D. and DeSanto, B. (eds), Public relations cases-international perspective, London: Routledge. pp. 27-38.
8Schreiber, E. (2008) Reputation. Institute for Public Relations.
