消毒供应中心落实优质护理服务的实践

The practice and effect evaluation of high quality nursing service mode in Central Sterile Supply Department

目的:探讨消毒供应中心优质护理服务模式,提升护理服务品质。方法:对工作人员实行规范化护理服务沟通培训,加强科室护理文化建设,以服务对象为中心优化护理服务流程,落实优质护理服务举措。结果:病房、门诊、手术科室满意度提高(P<0.01)。结论:消毒供应中心优质护理服务模式有效提高了病房、门诊、手术科室的满意度,调动了工作人员的积极性和创造性,提高了护理工作质量,提升了消毒供应中心护理服务品质及诚信度。

Objective： To explore high quality nursing service mode in Central Sterile Supply Department. Methods： We trained nursing staff by standardized nursing service communicating skills, strengthened the whole department with nursing culture construction, optimized nursing service flow with the center of service objects and implemented high quality nursing service measures. Results： The satisfaction of wards, outpatient clinics, surgical departments were obviously improved （P 〈 0.0 1）. Conclusion： High quality nursing service mode in Central Sterile Supply Department effectively improves the satisfaction of wards, outpatient clinics and surgical department, mobilizes the enthusiasm and creativity of nursing staff and improves nursing service qualitv and credibility.