患者对口腔专业实习医师满意度和信任度的调查分析

Analysis of patients' trust and satisfaction with dental interns

目的:了解患者对口腔专业实习医师的满意度和信任度,探讨提高患者对实习医师满意度和信任度的对策。方法:对118例口腔科就诊患者进行问卷调查,主要涉及患者对实习医师的满意度和信任度,对结果进行分析。结果:95.24%的患者对实习医师评价良好,84.13%的患者认为实习医师比自己预想的好,51.09%的患者愿意接受实习医师诊疗,47.83%的患者在被实习医师诊治时存在各种担心,而28.26%的患者则不存在顾虑。结论:出于各种原因,患者对实习医师有不同程度的抵触情绪,不愿配合临床教学,医院、学校、教师、学生应共同努力,提高患者对实习医师的满意度和信任度,提升临床实习的质量和效率。

PURPOSE： To analyze the patients＇ trust and satisfaction with dental interns and discuss the countermeasure to improve the trust of patients.METHODS： One hundred and eighteen patients who came to our clinic were asked to fill in a questionnaire,including the content and trust of patients to dental interns.RESULTS： 95.24% of the patients were satisfied with dental interns and 84.13% of them considered that interns were better than they had expected;51.09% of the patients would like to accept dental interns＇ diagnose and therapy;47.83% of the patients were worry about interns medical activities while 28.26% of them did not.CONCLUSIONS： Because of various reasons,patients have some inimical emotion to dental interns and unwilling to cooperate with their performance.Interns,clinicians,hospitals and schools should enhance patients＇ content and trust to upgrade the quality and efficiency of clinical training and practice.