基于审计角度的政府绩效公众满意度分析

An Analysis on Public Satisfaction with Government Performance Based on Auditing

公众满意度是对公众心理状态的测量结果,可以作为政府绩效审计的评价标准之一,这是市场经济对政府绩效审计的内在要求。政府绩效公众满意度的评价通常是通过对公众满意度的调查来进行的。调查方法主要有层次分析法和模糊综合评价法,该调查方法可以将定性指标通过模糊数学定量化。

Public satisfaction reflects their psychological state and it is one of evaluation criteria of the govemment performance auditing, which is the inherent requirements of government performance auditing in market economy. The evaluation of public satisfaction with government performance based on auditing is usually carried out by investigation about public satisfaction. The methods include analytical hierarchy process and fuzzy comprehensive evaluations, which are always combined to be used together quantifying the qualitative index by using fuzzy mathematics.