健康体检流程再造对提高体检质量及满意度的影响

Influence of physical examination processes reconstruction on improvement of physical examination quality and satisfaction degree of examinee

目的通过健康体检流程再造，达到优化体检流程，对健康体检进行科学化的管理，以满足体检人员的需求。方法运用现代信息系统；更新体检指引单；对体检中心内部结构合理安排；体检流程上墙，且融入以人为本的理念。结果体检流程再造后，交单率98．55％，项目完成率99．16％，体检一次完成率98．41％，体检时间缩短为（1．80±1．50）h，与流程再造前比较有显著差异。流程再造后体检者的满意度也较流程再造前有显著提高。结论健康体检流程再造发挥了科学化、信息化的管理能力，提高了体检质量，增加了体检量，取得了良好的社会效益。

Objective To optimize physical examination processes, to manage physical examination scientifically in order to meet the needs of medical staff. Methods Medical guidelines were updated by using modern information systems. Meanwhile, the internal structure of medical examination center was re- arranged reasonably. The examination process was stuck on the wall which integrated people oriented idea. Results After process reengineering, the return rate of examination menu was 98.55%, project com- pletion rate was 99.16%, one time completion rate was 98.41%, physical examination time was reduced to （1.80±1.50） h. The satisfaction degree of the physical examinees was also increased. All parameters had significant differences compared with the former. Conclusions Scientific process reengineering of health examination plays a scientific and informatization management role. It can improve physical examination quality, increase physical examination capacity, and achieve good social benefit.