基于医生视角的医患知识转移行为模式研究

Research on doctor-patient knowledge transfer behavioral pattern from the perspective of doctor

医患纠纷频发、医患关系紧张等问题已成为社会热点之一。为了解决当前医患关系紧张,寻找医患间信息不对称、医患知识转移行为不匹配的影响因素,本文从医生与患者两方面出发,通过访谈与问卷调查,研究医生知识转移行为的特点,以及医生与患者对于医患知识转移内容认知标准的差异。最终得出医患知识转移行为模式的研究结论:医患双方对于医患知识转移内容的选择、需求标准存在差异;医生知识转移行为显著低于其转移意愿;并提出了基于患者需求的医患知识转移内容偏好匹配矩阵。

The strained relation between doctor and patient and the frequent medical disputes become a com- mon problem in medical service. The primary cause is information asymmetry between doctor and patient and the non- matching of doctor-Patient knowledge transfer behavior. This paper aims to find out the characteristics of doctor knowledge transfer behavior and the differences between theirs cognition of content of doctor-patient knowledge trans- fer through investigating both doctor and patient. This leads to get research result in term of doctor knowledge transfer behavioral pattern that means the selection and demanding standard about doctor-patient knowledge transfer are differ- ent between doctor and patient, and the degree of doctor＇ s knowledge transfer action is low than their will. Then, this study provides a doctor knowledge transfer behavioral preference matching matrix, which meets the needs of pa- tients.