文化视角下的组织公民行为“锁定”模型及其应用

Organizational Citizenship Behavior Lock-in Model and Its Application:Culture Perspective

企业的绩效最终依赖于员工的行为而得以实现。但在实践运作中,企业原有对员工行为进行规范的基本手段——制度,将部分的失去其应有的效果。那么企业如何在外部制度缺失的情况下塑造员工的行为?文章尝试着从文化的视角寻找这一问题的答案。首先,文章对传统的文化层次理论模型进行了修正,提出了企业文化的藤蔓模型;其次,在藤蔓模型的基础上,进一步指出组织公民行为的塑造应以对企业文化的管理为基础,依靠但不依赖于组织中的制度设计。最后,在分别对文化的影响和组织制度设计进行分析后,整合得出文化视角的组织公民行为影响因素模型并对其应用进行了讨论。

The employee＇s behavior determines the enterprise＇s performance. But in the practice, the enterprise＇s means which regulate employee＇s behavior will partly lose its effect. It leaves the enterprise to consider how to shape the behavior of employee in the absence of an external institutional sys- tem？ The article attempts to solve this problem from the cultural perspective. First, we modify the traditional model and propose a new model, the vine model, which precisely describes the enterprise＇s culture. Secondly, based on the model proposed, we point out that organizational citizenship behavior management should be on corporate culture basis, not only relying on the design of the organization. Finally, we analysis the impact of culture and design of organization respectively, deduct factors model of organizational citizenship behavior and discuss its application.