我院开展“优质护理服务示范工程”的方法与效果

目的探讨开展"优质护理服务示范工程"的实施方法与效果。方法将优质护理服务活动分为前期筹备、宣传启动、组织实施、总结推广4个阶段。遵循整体护理理念,创建"示范病房",积累经验推广普及。重点抓好提高患者和护士满意度两项工作。结果开展优质护理服务活动后患者满意率和护士满意率均优于活动前,活动前后比较,差异具有统计学意义(均P<0.05)。结论开展优质护理服务活动提高了护理工作质量,使患者真正享受到优质护理服务,达到患者、社会、政府和护士满意的效果。

Objective To investigate the effect of the demo project of high quality nursing service.Methods Based on the theory of holistic nursing,the demo project was performed according to 4 phrases：preparation,promotion,enforcement and popularization,so as to establish the ＂Model Ward＂.The project focused on the satisfaction degree of patients and the satisfaction degree of nurses to the work.Result The satisfaction rate of patients with basic nursing,care and concern,nurse＇s knowledge and skills and sense of safety,and the satisfaction rate of nurses with their work after the project were both significantly higher than those before the project（P 0.05）.Conclusion The project of high quality nursing service may help to improve the nursing quality and satisfy the patients,the society,the government and the nurses.