商务日语交际的语用要点探析——以社外商务电话应对为中心

A Probe into the Illocutionary Points of Business Japanese Communication:Focuses on External Business Phone Conversation

商务电话应对是商务礼仪中不可缺少的一部分,具有只能通过声音和语言为媒介进行交际的特点。在日本,有关商务礼仪的诸多讲座、培训及各大公司对新进社员的培训项目中,商务电话交际技巧都作为重要的内容独立归类。特别是与关系企业之间的社外商务电话应对礼仪和技巧往往代表着企业的形象及个人的品性,甚至关系到企业的业务发展。因此在「マナー」「言葉遣いの丁寧さ」方面有其独特之处和更高的要求。以社外商务电话应对为中心探析商务日语交际的语用要点具有相当的实用性和代表性。

Business phone conversations,which focus on communication via voice and language,is an integral part of business etiquette.In Japan,competence in business phone communication is,in fact,classified as a vital component in lectures and training programs on business etiquette as well as in the orientation training projects of large companies.The etiquette and competence of external business phone conversations,especially between related companies,do not only represent the corporate image and a person’s ethics but also have an impact on the growth of a business.Therefore,special attention and higher requirements are expected in etiquette and the politeness of diction.