黑龙江省公路客运服务满意度分析

The Analysis on Heilongjiang Provincial Road Passenger Transportation Service Satisfaction Degree

应用因素分析法提出公路客运服务满意度的评价体系,采用测评指标和权重系数的加权平均法计算满意度指数,以分层抽样的方法确定对省、市、县的客运服务满意度选取的样本,得出黑龙江省公路客货运服务满意度的评价结论。通过对各市(区)、县的满意度数据分析,得出不同社会和经济背景下黑龙江省公路客运满意度评价情况。

This paper mainly application factor analytic method proposed the road passenger service degree of satisfactioffs appraisal system, uses the evaluation target and the weighting factor weighted mean method computation degree of satisfaction index, by stratified sampling＇s method determination to the province, the city, the county passenger service degree of satisfaction selection＇s sample, has drawn the Heilongjiang province road guest goods service degree of satisfaction appraisal appraisal conclusion. Through the county degree of satisfaction data analysis, obtains under the different society and the economic background the Heilongjiang province road passenger transportation degree of satisfaction appraisal situation.