优质护理服务在儿童专科医院的探索

Exploration of high-quality nursing service in children′s hospitals

目的构建新形势下儿童专科医院优质护理服务体系。方法通过发放问卷调查表,了解患儿及家属需求,以患儿需求为目的 ,改变护理工作模式,转变护理人员服务理念。结果患儿和家属满意度由95.10%提升到97.10%,病区呼叫铃明显减少。而病区呼叫铃是产生病区噪声污染的重要来源,减少病区噪声污染,营造安静的环境是提高护理质量的一个重要方面。同时,护患纠纷及护理不良事件明显减少。结论护士责任感和职业自豪感明显提升,患儿安全进一步得到保证,增进了护患和谐,进一步推动了护理学科的发展。

Objective To build a high-quality nursing service system for children＇s hospitals under new situations. Methods The questionnaire was used to collect requirements from children patients and families so as to change the nursing mode and transform service concepts of nurses in order to cater for the needs of children. Results The children patients and families＇ satisfaction degree has risen from 95.10 % to 97.10 % with apparent decreasing alarm bell in the ward. The alarm bell is an important source to produce noise pollution in the ward. So decreasing noise pollution and creating a quiet environment are crucial to improve the nursing quality. In the meanwhile,the nurse - patient disputes and adverse nursing events have obviously decreased. Conclusion This approach remarkably promotes nurses＇ sense of responsibility and occupational pride, further guarantees children patients safety, increases the harmony between the nurses and patients, hence pushing forward the development of the nursing discipline.