现代公共管理理论下政府流程再造的路径选择

Path Selection of Government Process Reengineering Based on Modern Public Administration Theory

在政府流程过程中,重点把握好思想问题、环境问题、资源问题、组织问题、制度问题、流程问题、驱动问题和保障问题的解决,应该是路径选择研究的主要方向和路径设计的主要依据。以现代公共管理理论为支撑,利用客户关系管理(CRM),在电子政务环境下,整合政府流程再造有关信息资源,梳理当前政府流程再造的8种路径,设计和建立一套"意识再造——环境诊断——资源重配——组织重塑——制度创新——流程优化——绩效驱动——技术、安全保障"的渐进性路径选择体系,成为初步创建其路径选择理论框架,推进政府机构改革的重要条件。

With the theoretical support of modern public administration, e - government and application of CRM in governmental process reengineering, A complete path selection system and its theoretical framework of government process reengineering is designed. It includes eight factors ： awareness rebuilding, environment diagnosis, resource rearrangement, organization reshaping, institution innovation, process optimization, performance driver, technology and safety guarantee.