摘要
提出了煤矿高校图书馆服务要践行"以人为本"服务理念的3点做法:在服务态度上以平等、信任、尊重地对待每一位读者;在服务方式上实行个性化服务、多元化服务,为读者提供价值;在服务环境上为读者创造安静、整洁、有序、充满人文气息的氛围。
In this paper, coal Library Service to implement the ＂people-oriented ＂ service concept of the three approaches： the service attitude of equality, trust, respect, treat each and every reader; the way in. the service implementation of personalized services, diversified services Provide readers with value; in the service environment for readers to create a quiet, clean, orderly, full of cultural atmosphere of the atmosphere.
出处
《煤炭技术》
CAS
北大核心
2011年第10期257-258,共2页
Coal Technology
关键词
以人为本
服务态度
服务方式
服务环境
people-oriented
service attitude
service mode
service environment
