基于知识管理的图书馆参考咨询服务运行机制研究

The Operation Mechanism of Library Reference Service Based on Knowledge Management

文章通过对知识管理涵义和内容的分析,梳理出知识管理与图书馆参考咨询服务之间的契合关系,从而提出将知识管理理念导入图书馆虚拟参考咨询服务的思路。在探讨知识管理的实施过程与参考咨询服务业务流程的基础上,构建了基于知识管理的参考咨询服务运行机制。

Through to analyze the meaning of knowledge management and content, the paper finds out the relation- ship between knowledge management and the virtual reference advisory service of the library, and then proposes the idea that the virtual reference services induct the knowledge management. Based on discussion of implementation process of knowledge management and reference services, the author establishes the operation mechanism of reference services under the knowledge management.