精益管理在消毒供应中心操作流程中的应用

Application of lean management in operation processing of central sterile supply department

目的探讨精益管理在消毒供应中心操作流程中的应用，以促进消毒供应中心的效率与品质改善。方法通过国内外精益思想、精益医疗管理文献与资料的收集与整理，归纳介绍目前国内外精益管理在医疗领域的应用，对消毒供应中心实施精益管理进行探讨。结果通过制定价值流图，流动作业，消除浪费，取得最高管理者的全力支持，从组织结构上、人员设置上、技能操作上进行变革，充分保证精益管理成功的实施。结论通过在消毒供应中心建立价值流图分析，并利用信息技术可改善消毒供应中心消毒供应作业的流动性，重建消毒供应管理系统的业务模型，改进消毒供应的效率和质量。

Objective To study the application of lean management in operation processing of central sterile supply department（CSSD）in order to promote its efficiency and quality improvement. Methods From collecting international and domestic related literatures of lean thoughts, lean medical management, summarizing and introdqcing the application of lean management in medical domain, discussing the implementation of lean management in CSSD. Results The implementation of lean management was ensured to be successful through establishing value stream mapping, mobile operation, waste elimination, obtaining support of top management, reforming of organization construction, placing personal and technological operation. Conclusions The flow of operation can be improved, the business model will be re-build and the efficiency and quality of CSSD can be improved by establishing the value stream mapping in CSSD and using the information technology.