摘要
文章以电力营销服务质量管理体系的构建为研究对象，针对相关问题展开了细致的讨论和分析。文章首先阐述了电力营销服务质量管理体系的总要求，然后对电力营销服务管理体系的工作流程进行了细致全面的描述，最后阐述了服务质量管理体系具体实现过程。
Based on the research object of constructing the service quality management system of electric power marketing, this article makes detailed discussion and analysis on the related problem. The article first elaborated the requirements from service quality management system of electric power marketing, and made a comprehensive and detailed description on workflow for service management system of the electric power marketing, finally elaborated the implementation process of service quality management system.
出处
《科技成果管理与研究》
2011年第9期59-60,共2页
Management And Research On Scientific & Technological Achievements
关键词
电力营销
服务
质量管理
体系构建
electric power marketing
serviee
quality management
system construction
