期望不一致、游客情绪和游客满意度的关系研究述评

A Literature Review on the Relationship among Expectation Inconsistency,Tourist Emotion and Tourist Satisfaction

期望不一致、游客情绪和游客满意度三者的关系研究一直是旅游消费行为研究领域中备受关注的话题。本文介绍了期望不一致、游客情绪和游客满意度的理论背景和概念内涵,评述了三者关系研究的主要模型和代表性观点,并针对模型介绍了有代表性的实证研究成果,最后指出当前研究的不足、造成差异性结论的原因以及未来研究的发展方向,以期能为国内相关研究提供参考和启示。

The relationship among expectation inconsistency,tourist emotion and tourist satisfaction has received considerable attention of scholars and practitioners in the field of tourism consumer behaviours research.This paper introduces theoretical background and conceptual content of expectation inconsistency,tourist emotion and tourist satisfaction as well as the related model of the three concepts and representative viewpoints.Then,it introduces empirical research results based on the models,finally,it points out some problems in the existed researches,some reasons why their conclusions are inconsistent with each other and future research directions in the hope of providing references and enlightenment for domestic relevant studies.